Why this is separate from Profile.
Profile is about who you are on the platform — identity, trust score, Community+ reputation. The Security Center is about protecting your account and controlling what you're exposed to: who can reach it, what you've hidden, your exportable record, and how to pause or close it.
Overview
The Security Center brings together everything that isn't about building trust or platform activity, but about account protection: Trusted Delegates, Blocked Members & Posts, Download Your Data, and Account Safety Zone (deactivate/delete).
Find it from Profile's Security Center link card, or directly from the account menu in the top navigation.
Trusted Delegates
Name a Primary and Backup delegate — someone who can be reached if you're ever unresponsive for an extended period, and who can receive your wallet balance if something happens to you. Delegates are verified independently before they're trusted with anything.
Trusted Delegates & Memorialization Guide
Delegate verification, dormancy detection, filing a claim, execution, and the fast continuity paths for Susu and support-plan extensions.
Blocked Members & Posts
Block a member or an individual post from Community+, Matters, or a Circle to hide it from your own feeds — this is personal and immediate, and doesn't affect what anyone else sees. It's different from reporting, which sends content to admin review.
Blocking a member
Hides all of their posts and comments from your feeds. If you have an active support plan with them, they stay visible until it's settled.
Blocking a post
Hides just that one post, without blocking the member who wrote it.
Undoing it
The Security Center lists everyone and everything you've blocked, each with an Unblock button — nothing is permanent.
Download Your Data
Export a complete copy of your platform data — profile, support plans, wallet transactions, Community+ activity, Susu memberships, Funds, and trust history — as raw JSON or a formatted PDF. Third-party sensitive fields are always redacted.
| Included data | Examples |
|---|---|
| Account details | Basic profile, account status, creation date, and role context. |
| Platform activity | Support plans, applications, Funds, Susu/Circles activity, Community+ posts, and wallet transaction records where available. |
| Trust history | Score snapshots, score change reasons, and repayment-related signals. |
Account Safety Zone
Deactivation is a reversible pause; deletion is permanent after a 30-day grace window. Both can be blocked by unresolved obligations — active support plans, defaults, wallet balances, active Susu cycles, or live Funds.
Deactivate first
Deletion always begins with deactivation — your profile and support offers are hidden, everything else stays intact.
Confirm deletion request
An OTP confirms the deletion request before it's scheduled.
30-day grace window
Log back in any time during this window to cancel — nothing is lost yet.
Permanent deletion
After the grace period, account identity is removed or anonymized according to platform retention rules.
FAQ
Is the Security Center the same as the Profile page?
No. Profile covers identity, trust score, and Community+ reputation. The Security Center covers delegates, blocking, data export, and deactivation/deletion — reach it from a link card on Profile or from the account menu.
Does blocking someone affect their view of me?
No. Blocking is personal and one-directional — it only changes what you see, never what anyone else sees.
Can I unblock someone later?
Yes, any time, from the Security Center — both blocked members and blocked posts have their own Unblock button.
Can I download my data before leaving?
Yes. Use the data export option in the Security Center before deactivation or deletion.
Why do I need an OTP for these actions?
Data export, deactivation, and deletion are all high-impact — an email OTP protects against accidental or unauthorized changes.